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Terms & Conditions

A legal disclaimer

Last updated: 12 Jan, 2026

These Terms and Conditions ("Terms") govern your use of this website and the physiotherapy services provided by Valley Phsyio ("we", "us", "our"), based in Lambourn in the United Kingdom. By accessing this website or booking our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

About Us

  • This website is provided for general information purposes only.

  • Content on this website does not constitute medical advice and should not be relied upon as a substitute for professional assessment or treatment.

  • We make reasonable efforts to ensure information on the website is accurate and up to date, but we do not guarantee this.

Use of the Website

  • This website is provided for general information purposes only.

  • Content on this website does not constitute medical advice and should not be relied upon as a substitute for professional assessment or treatment.

  • We make reasonable efforts to ensure information on the website is accurate and up to date, but we do not guarantee this.

Eligibility

•    Our services are intended for individuals aged 18 or over, unless parental or guardian consent is provided.
•    By booking an appointment, you confirm that the information you provide is accurate and complete.

Appointments and Bookings

•    Appointments can be booked online, by telephone, or by email.
•    Appointment availability is subject to confirmation.
•    We reserve the right to refuse or cancel an appointment at our discretion, including where clinical needs fall outside our scope of practice.

Fees and Payment

•    Fees for physiotherapy services are displayed on the website or communicated at the time of booking.
•    Payment is required [in advance / on the day / after the appointment – choose one].
•    We accept payment by [list payment methods].
•    Prices are subject to change, but confirmed bookings will be charged at the agreed rate.

Cancellations and Missed Appointments

•    We require at least 24 hours’ notice to cancel or reschedule an appointment.
•    Cancellations made with less notice may be charged at the full fee.
•    Failure to attend an appointment without notice may result in the full fee being charged.

7. Clinical Services and Consent

•    All treatments are provided following an assessment by a qualified physiotherapist.
•    By attending an appointment, you consent to assessment and treatment.
•    You have the right to withdraw consent or stop treatment at any time.

8. Health Information

•    You agree to provide accurate and complete medical and health information.
•    We are not responsible for any issues arising from incomplete or inaccurate information provided by you.

9. Data Protection and Privacy

•    We process personal data in accordance with UK data protection laws, including the UK GDPR.
•    Please refer to our Privacy Policy for details on how we collect, use, and store your personal information.

10. Liability

  • Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any matter which cannot be excluded under UK law.

  • We are not liable for:

    • Any indirect or consequential loss

    • Loss arising from reliance on website content

    • Delays or failure caused by events beyond our reasonable control

11. Third-Party Links

  • This website may include links to third-party websites.

  • We are not responsible for the content, accuracy, or policies of third-party sites.

12. Intellectual Property

  • All content on this website, including text, images, logos, and design, is owned by or licensed to us.

  • You may not reproduce, distribute, or use website content without our prior written permission.

Complaints

  • If you have a complaint, please contact us directly using the details above.

  • We aim to respond to complaints promptly and fairly.

Health and Care Professions Council

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